Our service for you
Our years of experience, our quality and our service speak for themselves. Extensive service features even after finishing a test project are self-evident for us and included in our certification or test fees.
Here we give you a little insight:
- great capacity with two locations, a total of 12 test benches and thereby fast processing and high grade of flexibility
- extensive communication channels such as permanent occupied telephone exchange, additional staff members, who are also included in the projects, directly multilingual communication, communication via skype or similar
- detailed consulting before and during the tests
- counseling interview at your home for on-site inspection of fireplaces or easier processing of orders respectively connection of the communication channels and consulting of the on-site test technique (no travel expense report, also short-term visits are possible)
- opportunity for manufacturer-side attendance of tests
- no additional charges for interruption of tests or possible modifications on appliance through manufacturer as well as continuation of tests
- support and consulting with setting of your test facilities
- assistance with your first issue of the operating instruction as well as type label respectively CE-label and declaration of performance
- transfer of the documents in every language of the CEN-member-countries
- consulting at the quality control
- assistance and consulting on a market entrance (needed tests, explanation of limit values and country-specified information etc.), assistance in communication with authorities and competent bodies (also outside of Germany)
- customer services even after finishing a test project, inquiries and advice with test reports, communication with sales department, chimney sweeper or authorities (DIBt, VKF, DEFRA etc.)
- permanent actuality and information from standardization committee and conferences (TC295, WG 5, LOT 20, LOT 15, EFA)
- training classrooms for up to 30 persons (barrier-free with lift obtainable)
- free using of training classrooms through customers for meetings with business partners
We look forward to welcoming you as a customer and to earn your business!
The RRF works for confident customers in these countries:
The strong partners of the RRF
For offering you a high level on quality, we only work with partners, who operate on the same high-quality standard as we do. As part of the testing processes and inspection of test equipment we exclusively work with ISO/IEC 17025 accredited laboratories or ISO/IEC 9001 certificated deliverers.
- ABB (measurement instrumentation, gas analyser)
- Afriso-Euro-Index (measurement instrumentation)
- AKS-Messtechnik GmbH (calibration)
- Beuth Verlag GmbH (order and downloads of national and international standards)
- Bühler Technologies GmbH (measuring gas processing system)
- DIN-Akademie (seminars, conferences, workshops)
- Emerson Process Management GmbH & Co. OHG (measurement instrumentation, gas analyser)
- Exhausto GmbH (flue gas technique)
- Gabelstapler-Center Kamen GmbH & Co. KG (lift truck service)
- Isomehr GmbH (ISO 17025 accreditation, training courses and internal audits)
- Klinkner&Partner GmbH (training courses)
- Linde AG – Linde Gas (gases)
- Lufft GmbH (measurement instrumentation, control technique)
- M&C TechGroup Germany GmbH (testing probe and filter for withdrawal of gas, measure gas cooler)
- Ordnungsliebe Delsing&Delsing GbR (bookkeeping etc.)
- Paula Mertzen GmbH & Merco GmbH (logistic, gases and equipment)
- Promat GmbH (insulations)
- RAG Deutsche Steinkohle AG (fuel analyses)
- Schräder Abgastechnologie (flue gas system and flue gas technique)
- Silka GmbH (insulations)
- Spedition Sauerland (logistics)
- Steiner GmbH Chemie u. Labortechnik (standard chemicals, environmentally resolvent, laboratory equipment)
- Techno-Physik Engineering GmbH (insulations)
- Testo Industrial Services GmbH (calibration)
- Testo AG (measurement instrumentation, measure dissolutions)
- UCL Umwelt Control Labor GmbH (fuel analyses)
- VWR International GmbH (chemicals, laboratory equipment)