Our service for you

Our years of experience, our quality and our service speak for themselves. Extensive service features even after finishing a test project are self-evident for us and included in our certification or test fees.
Here we give you a little insight:

• great capacity with two locations, a total of 12 test benches and thereby fast processing and high grade of flexibility
• extensive communication channels such as permanent occupied telephone exchange, additional staff members, who are also included in the projects, directly multilingual communication, communication via Teams or similar
• opportunity for manufacturer-side attendance of tests
• no additional charges for interruption of tests or possible modifications on appliance through manufacturer as well as continuation of tests
• support with setting of your test facilities
• assistance with your first issue of the operating instruction as well as type label respectively CE-label and declaration of performance
• transfer of the documents in every language of the CEN-member-countries
• assistance on a market entrance (needed tests, explanation of limit values and country-specified information etc.), assistance in communication with authorities and competent bodies (also outside of Germany)
• customer services even after finishing a test project, inquiries with test reports, communication with sales department, chimney sweeper or authorities (DIBt, VKF, DEFRA etc.)
• permanent actuality and information from standardization committee and conferences (TC295, WG 5, LOT 20, LOT 15, EFA)
• training classrooms for up to 30 persons (barrier-free with lift obtainable)
• free using of training classrooms through customers for meetings with business partners

We look forward to welcoming you as a customer and to earn your business!